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About us

Our commitment to you

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Our commitment to you

We will make it easy for you to know what services are available to you, when and at what cost. We will make it easy for you to let us know what you think of our services. We will make sure all our staff are trained to the correct level. We will make sure that our sites are clean and safe to use.

Our standards

We will provide a value for money service on time with accurate information on venues, activities, times and prices. We respond to our customer's comments, suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set time scales. We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe. We maintain the highest possible standards of health and safety and provide a clean and comfortable environment for all our customers. 

Customer Services Standards

How we performed against these standards